Refund & Cancellation Policy

Seller and scope

Seller: Aaron Williams, sole trader trading as Ambitious Step Academy. Contact: support@ambitiousstep.com. Last updated: 25 October 2026.

This policy covers digital downloads, paid online courses and recurring Academy Membership. It explains statutory rights as well as how to ask for support. Nothing here reduces rights you have under UK consumer law.

Your 14-day cancellation rights

Consumers who buy online will generally have a 14-day cancellation period, subject to applicable exceptions. For digital content supplied immediately without a physical medium, the statutory cancellation right may be lost once supply begins only where the required express consent and acknowledgement of that loss, and applicable confirmation requirements, are satisfied. Simply accessing a website, clicking purchase or accepting these general terms is not by itself a blanket waiver.

If digital-content consent was not properly obtained

If legally required digital-content consent, acknowledgement or confirmation was missing, the applicable statutory cancellation rights and refund protections remain available. We assess each request against the actual checkout evidence and applicable law, rather than assuming all digital purchases are final.

Faulty, unavailable or misdescribed content

Digital content must meet applicable legal standards, including being as described and of satisfactory quality. Depending on the circumstances, remedies can include repair, replacement or a price reduction (up to a refund). If a paid course is inaccessible, materially misdescribed or defective, contact us with the order reference and we will investigate promptly. Statutory remedies are unaffected by a change-of-mind policy.

Membership cancellation

You can cancel the £8.99-per-month membership for future renewals via the available account settings or by contacting support. The scheduled renewal date and current paid period are shown during checkout or in your subscription details. Refunds for a completed billing period are considered according to statutory rights and the particular facts. Cancellation and withdrawal rights for services or mixed digital/service contracts may differ from those for a one-off digital download; we will apply the correct rules to the purchase.

How to request a cancellation or refund

Email support@ambitiousstep.com with your account email, product, order date, transaction reference and a brief explanation. Do not email full payment-card details. We will verify the purchase and respond with available options and any legally applicable refund timescale and method. You can make a clear cancellation statement by email; a specific form is not required.

Statutory rights

This policy does not exclude or restrict any rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable mandatory consumer law.